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THE LATEST IN RETAIL TODAY - June 22, 2022

Fashion retailer sues Hailey Bieber over Skincare line
Rhode skincare line by Hailey Bieber has been hit with a lawsuit just days…
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Apply Now: Shop Premium Outlets By Simons Expands Retail Partnerships With Premium & Luxury Brands
If you’re a premium or high-end luxury priced brand, Shop Premium Outlets, the premier…
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Zalando Marketplace Enables Brand & Retail Partners To Seamlessly Expand To Europe
Sell your assortment on Zalando, Europe’s leading fashion platform, and get access to almost…
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NBCUniversal expands shoppable content with NBCUCheckout, become a e-commerce retail partner
If you’re a brand looking for more ways to get your products in front…
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BREAKING TOP STORIES

Missguided shuts down website leaving customers without orders and returns


Missguided has shut down their website and app and finally stopped taking customer orders. Missguided website reads “Our maintenance pixels are currently working their magic on our site. We’ll be back with you soon…” with a Customer Care button that leads a broken link ‘404! page’.

According to insiders, Missguided had been dealing with issues fulfilling customer orders for the last few weeks, and kept providing customers the run around on why orders are not being receive. In addition to continuing to charge for one-day delivery fees with knowledge that they would not be able to ship the orders in time.

According to a BBC article, “Missguided Help” were telling customers who contacted them that orders were “not being processed and would be refunded if a customer contacts them placing blaming IT issues,” weeks ago. The company will not comment on whether it will clear the backlog of customer complaints, it still has not addressed these concerns with sending out orders/issuing refunds to any media outlet.

A customer awaiting her purchase, @veebanxx on Instagram sent us a screenshot from ‘Missguided Help’ today, with an auto-reply stating “If you have not received your order by the indicated dispatch date these are assumed to be “lost in the post”. You can make a claim in the Administration as an unsecured creditor of the company. You will not receive a refund for your goods. Please send details to [email protected] to make a claim for a refund in the Administration.”

Yet, last Friday Missguided promoted a 50% discount and were continuing to receive orders. A shopper said to BBC, "It's disgusting how they've left so many women in the dark," she added.

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BRAND OPPORTUNITIES

First Black Owned Luxury Nail Lacquer Sold At Nordstrom to Join Stage at RetailCon
Entrepreneur and beauty boss, Sam Walker, known best for launching as the first Black-owned nail lacquer at Nordstrom, Auda B Beauty, will join industry leaders and entrepreneurs at RetailCon on August…
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Apply Now: COSMECON 2022 Shopping Centre Event Returns For Second Year
The premier shopping event COSMECON 2022 returns for the second year in a row — across California! We are excited to be an official partner for the second year with…
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PARTNER CONTENT

Join us for the second year in a row at LUXEPACK in New York this June 15-16,2022, we will be hosting a roundtable discussion in partnership with the largest creative and luxury packaging event on the first day of the trade show on The Future of Reusable Packaging from 3pm-3:45pm EST, speaker on the panel include beauty, wellness and consumer good brands sold in retail and e-commerce.

RETAILBOSS

BREAKING RETAIL NEWS, ANALYSIS, AND TRENDS

RETAILBOSS INC.

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