Securing customer loyalty is essential for enduring business prosperity. Retailers are increasingly adopting strategies to nurture this loyalty, and one compelling approach is the provision of complimentary return policies.
In today’s digital age, where online shopping has become increasingly popular, shopping malls have struggled to maintain their relevance.
The retail industry is undergoing a significant transformation, with the line between brick-and-mortar and e-commerce becoming increasingly blurry.
As we step into 2024, discerning consumers are increasingly seeking out brands that offer an understated elegance, brands that don’t shout for attention but rather whisper their pedigree.
The 2023 holiday season has set a new benchmark in e-commerce spending, with Adobe Analytics revealing a significant surge in online consumer expenditure.
As we stand on the cusp of 2024, the retail landscape is poised for a transformative shift driven by the relentless march of artificial intelligence (AI).
For luxury shoppers, value retention and resale value is paramount for savvy investors and fashion enthusiasts alike.
As the chill of winter begins to set in, Canadians are not just bracing themselves against the cold but also the persistent pressures of inflation.
The world’s largest retail trade association, National Retail Federation (NRF) recently found itself in the spotlight for a significant correction regarding inventory loss figures.
Retail theft is a growing concern that casts a shadow over small businesses across the United States.
With the convenience of online shopping just a click away, various demographics have embraced this trend at different paces and intensities.
New survey from GoDaddy shows 41% of Gen Z and 43% of Millennials have followed a brand on social media for a discount, but 47% of small businesses do not offer a discount code when someone follows their brand on social media.
Inflation continues to be a significant factor affecting the economy, and its impact is felt across various sectors, including holiday shopping.
As the cost of living continues to rise, consumers are seeking ways to stretch their budgets.
The latest edition of the EY Future Consumer Index (FCI), a comprehensive global study that surveyed over 22,000 consumers across 28 countries, revealed that American consumers prioritize value for money over experiences, brand loyalty, or convenience.
In the upcoming Black Friday 2023, it’s projected that a whopping 68% of consumers will choose to shop online for their holiday deals and 66% on Cyber Monday.
Most retailers agree self-checkouts deliver value. In fact, eight in 10 of them agree the investment in self-checkouts is paying off as this technology allows associates to work on higher value tasks and improves the customer experience.
Sitecore, a global leader in digital experience software working with brands like L’Oréal, Microsoft, and United Airlines, recently released its third annual 2023 US Holiday Report.
The digital age has revolutionized the way we shop, and a recent study by Flyers online provides an in-depth analysis of the global e-commerce market.
Inflation has become a central theme in the analysis and understanding of shopping behavior in 2023.