Missguided shuts down website leaving customers without orders and returns
Missguided has shut down their website and app and finally stopped taking customer orders.
Hi, I'm Jeanel Alvarado! I have over 15 years of…
Missguided has shut down their website and app and finally stopped taking customer orders. Missguided website reads “Our maintenance pixels are currently working their magic on our site. We’ll be back with you soon…” with a Customer Care button that leads a broken link ‘404! page’.
According to insiders, Missguided had been dealing with issues fulfilling customer orders for the last few weeks, and kept providing customers the run around on why orders are not being receive. In addition to continuing to charge for one-day delivery fees with knowledge that they would not be able to ship the orders in time.
According to a BBC article, “Missguided Help” were telling customers who contacted them that orders were “not being processed and would be refunded if a customer contacts them placing blaming IT issues,” weeks ago. The company will not comment on whether it will clear the backlog of customer complaints, it still has not addressed these concerns with sending out orders/issuing refunds to any media outlet.
A customer awaiting her purchase, @veebanxx on Instagram sent us a screenshot from ‘Missguided Help’ today, with an auto-reply stating “If you have not received your order by the indicated dispatch date these are assumed to be “lost in the post”. You can make a claim in the Administration as an unsecured creditor of the company. You will not receive a refund for your goods. Please send details to missguidedcreditors@teneo.com to make a claim for a refund in the Administration.”
Yet, last Friday Missguided promoted a 50% discount and were continuing to receive orders. A shopper said to BBC, "It's disgusting how they've left so many women in the dark," she added.
Hi, I'm Jeanel Alvarado! I have over 15 years of expertise as a Marketing Manager, E-Commerce Strategist and Retail Consultant. I track, evaluate and forecast data-driven market trends, shopping habits and help develop retail strategies to drive customer acquisition and sales. With my Bachelor of Commerce Degree in Marketing, minor in Real Estate and my life experience as former Senior Managing Director at the University of Alberta School of Business, School of Retailing. My insights have been featured in TIME, Entrepreneur, Nasdaq, Shopify, US Chamber of Commerce, HubSpot, US News, The Sun, Glossy, Betches, AftoTech, Footwear News, Luxury Daily, BestLife, Pissed Consumer, LuxePack, Consumer Affairs, The Daily Wire, The Current, GoBanking Rates, Bustle, Colliers’s Retail:Recorded podcast, and many more!