Canada’s Casino Floors Got the Ecommerce Treatment

Physical retail spent the better part of a decade working out how to exist alongside an ecommerce market growing faster than anyone had planned for. The

Retail

Canada’s Casino Floors Got the Ecommerce Treatment

Physical retail spent the better part of a decade working out how to exist alongside an ecommerce market growing faster than anyone had planned for. The question was not whether digital competition would take market share. It would. The question was whether the physical format had something to offer that would keep customers through the door. Canadian casino operators have been answering the same question since Ontario fundamentally changed what the domestic online gaming landscape looked like.

The Canadian Gaming Association covers operators across both sides of Canada’s gaming market. The picture it presents is not one of simple displacement. Before Ontario opened to Canadian casino sites, the majority of online gambling in the province was happening on unregulated grey-market platforms, offering players no meaningful consumer protection.

Bringing that activity into a licensed framework changed the dynamic in ways that physical venues did not uniformly suffer from. The competition became…

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