When it comes to online shopping, especially for high-end or designer products, the legitimacy of the retailer is critical for whether items are fake or real. One retailer that often comes under question due to its unbelievable deals and raffles is End Clothing. So, is End Clothing legit? Let's delve into the details.
End Clothing is a retail company based in Tyne & Wear, United Kingdom. Founded by Christiaan Ashworth and John Douglas Parker, End Clothing is known for its blend of high-end luxury with a streetwear fashion twist and collection drops. End Clothing competes in the e-tailing market against major players like StockX, Farfetch, and Cettire.
The company operates online and through physical stores in Manchester, Newcastle, Glasgow, London, and Milan. It is also a significant contender in the menswear market, with an estimated 90% of its sales generated through its online site and apps.
Short answer: Yes
So, is End Clothing legit? The answer is yes. End Clothing is a trustworthy online retailer with a strong reputation, positive customer reviews, and a commitment to blending high-end luxury with streetwear. While there are some areas for improvement, particularly regarding international returns, the overall customer experience is largely positive.
Customer Reviews and Ratings
On Trustpilot, the company boasts a rating of 4.1 out of 5 from over 98,000 reviews, indicating a generally positive customer experience. Many customers praise the company for its excellent customer service, fast shipping, and the quality of its products.
However, it's worth noting that not all reviews are glowing. Some customers have reported issues with international returns, citing high return shipping costs and occasional refund delays. Despite these concerns, the company addresses all negative feedback, replying to 89% of negative reviews within 24 hours.
Return Policy and Customer Service
End Clothing's return policy allows for exchanges or refunds, although the original postage and packaging costs are not included. Items must be returned in their original condition, unworn and unwashed. While this policy is standard, some customers have expressed dissatisfaction with the cost of international returns, which can be steep.
The company's customer service is generally responsive, with many reviewers appreciating the prompt assistance they received. For example, a customer named Peter LIM shared his positive experience with international shipping, noting that his package arrived earlier than expected and in perfect condition.
