Nordstrom, a leading fashion retailer in the United States, has recently reported that theft in its stores has reached an unprecedented high. The company’s CEO, Erik Nordstrom, disclosed this alarming trend during an earnings call with analysts.
Despite the increase in theft, Nordstrom assured that the losses are still within the company’s annual forecast, indicating that retail executives are becoming accustomed to the rise in “shrink,” an industry term that includes shoplifting, employee theft, and damaged goods.
The surge in theft is not unique to Nordstrom. Other major US retailers have also reported similar trends, attributing their losses to increased crime rates. This rise in crime is reportedly linked to criminal organizations that are stealing millions of dollars worth of merchandise for illegal resale.
The issue of theft has become so significant that it has begun to impact the company’s financial performance. Nordstrom’s sales fell by 8.3 percent, a decline that the company attributes in part to the rise in crime. However, Nordstrom is not alone in this struggle, as other retailers are also grappling with increasing theft in their stores.
Despite these challenges, Nordstrom remains committed to its growth strategy. The company recently announced plans to open nine additional stores for its Nordstrom Rack off-price retail concept in 2024 and 2025. Furthermore, Nordstrom continues to uphold its commitment to women’s empowerment, with a goal to produce 70% of all Nordstrom Made products in factories that support women’s empowerment by 2023.
While the company navigates these hurdles, it is clear that Nordstrom is facing a new reality in retail. As theft reaches historic highs, the company will need to find innovative solutions to protect its assets and maintain its commitment to providing quality products and services to its customers.