40% of retailers view their stores as fulfillment centers for online orders, Report
According to a Statista survey conducted in 2022, retailers have decisively redefined the primary role of physical stores, aligning them more closely with the needs of e-commerce.
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According to a Statista survey conducted in 2022, retailers have decisively redefined the primary role of physical stores, aligning them more closely with the needs of e-commerce. As of 2023, the leading function of these stores is to act as fulfillment centers for online shopping, including click-and-collect services. This transition highlights a strategic pivot towards enhancing logistical efficiency and meeting consumer demand for convenience.
Despite this shift, the store's traditional role as a facilitator of customer relationships remains significant, ranking third with 29%. This enduring aspect emphasizes the uniquely human element that brick-and-mortar locations bring to the retail experience—offering personalized service that cannot be replicated online. Engaging displays, interactive experiences, and knowledgeable staff can transform a simple transaction into an enriching brand interaction.
Moreover, retailers increasingly focus on hybrid strategies combining digital analytics with in-store activity. Stores harnessing data from online interactions, they can create tailored in-store experiences, enhancing engagement and loyalty. As the industry continues evolving, this dual role of the store—as both a dynamic fulfillment center and a hub for authentic customer connections—will likely be the cornerstone of successful retail strategies.