Wayfair Faces a Class Action Lawsuit Claiming Its 30 Day Return Policy Deceives Consumers into Buying Non Returnable Items

The Core Allegation: A Policy That Vanishes at Checkout The 13 page complaint argues that Wayfair promotes its 30 day return policy “prominently and pervasively” across its homepage, product pages, shopping cart pages, and checkout pages, creating the impression that the vast majority of products are returnable.

In reality, the lawsuit states, a “substantial volume” of Wayfair‘s merchandise is designated non returnable, something many shoppers do not discover until they have already reached the final checkout page.

On certain product pages, a small notice does indicate the 30 day policy is not available for all items, but the filing says it fails to specify which items are excluded.

More critically, the lawsuit alleges that on the shopping cart page, any non returnable notice appears only as a small “i” information icon in light text, described as “easily overlooked” when placed next to prominently bolded “30 day returns” text…