Temu, an online shopping megastore, has been the subject of much debate regarding its legitimacy. The platform offers various products ranging from car accessories and clothing to electronics and outdoor furniture. Despite its vast product range and affordable prices, Temu has received mixed reviews from customers and industry watchdogs alike. The Better Business Bureau (BBB), a non-profit organization that sets standards for ethical business behavior, has not accredited Temu.
This lack of accreditation is due to the company’s failure to meet certain standards such as building trust, advertising honestly, being responsive, and embodying integrity. Furthermore, Temu has received an average rating of two out of five stars on the BBB website, indicating dissatisfaction among some customers. Many complaints lodged against Temu revolve around late or non-existent deliveries. Some customers have reported that their orders took weeks or even months, while others claim their items never arrived or arrived broken.
A first-time shopper noted that while some of their items arrived broken, it was easy and fast to communicate with Temu customer service chat to have the broken item resent within minutes, giving the customer no time to complain, and at least solved their problem. The shopper also notes that they don’t believe they are talking to real people, but AI, which they seem to not care about as long as their issue is fixed.
However, it’s important to note that not all feedback about Temu is negative. Some customers have expressed satisfaction with their purchases, frequently mentioning free shipping, good quality, and the convenience of online shopping. In fact, Temu has a rating of 3.15 stars from 1,243 reviews, indicating that most customers are generally satisfied with their purchases. Despite these positive reviews, there are still concerns about Temu’s business model and practices.
Therefore, while Temu does offer a wide range of products at affordable prices, potential customers should approach with caution due to the mixed reviews and complaints about late or non-existent deliveries. The company has been accused of circumventing US anti-forced labour sanctions and forcing suppliers into difficult conditions. There’s also widespread skepticism over how long it can sustain its business model.It’s always advisable to research thoroughly before making purchases from any online platform.