Shoppers Want Real Influencers Over Celebrities, Say New Report
New data from Matter Communications reveals customers are making purchases based on influencers who are relatable, original content or provide credible expertise. Only 11% of consumers prefer celebrity influencers – a notable reduction from Matter’s 2020 Influencer Survey (17-22%). And when asked what the most important attribute was when learning about a company, product or brand, consumers’ top choice was authenticity (39%).
Matter is a Brand Elevation Agency that integrates PR, marketing and creative services into content-rich campaigns that inspire action and build value. Founded in 2003, with eight offices spanning North America, Matter works with the world’s most innovative companies across healthcare, high-technology, consumer technology, professional services and consumer markets.
Matter surveyed more than 1,000 U.S. consumers to uncover how social media consumption, influencer perceptions and purchasing habits have evolved in the past year. 69% of respondents are likely to trust a friend, family member or influencer recommendation over information coming directly from a brand.
Consumers Want Real Influencers
The types of influencer personalities consumers find most appealing when deciding to follow on social media are:
- Relatable personalities (61%)
- Expert personalities (43%)
- Just-for-fun personalities (32%)
- Aspirational personalities (28%)
“Collaborating with the right influencers is the difference between a good campaign and a great campaign,” said Mandy Mladenoff, President of Matter. “Combining AI and data-driven technology with the deep experience of our influencer team, we can quickly identify and build real relationships with the influencers who most genuinely capture clients’ core campaign needs.”
Edutainment Content Is on the Rise
Consumers’ favorite types of influencer content to engage with are:
- How-to content, such as recipes, tutorials or step-by-step instructions (42%)
- Stories with short bits of information with video and/or photos (35%)
- Photo- or image-based posts with information in captions (33%)
Additionally, YouTube was respondents’ number one choice (36%) when asked what platform they find the most authentic/beneficial content from influencers.
“With more sponsored content hitting consumers’ social feeds and a transition of consumers now seeking real value from the influencers they follow, it’s important for brands to share content in a way that resonates, feels authentic and maps to the type of content consumers prefer – quick, snackable information that lets your audience walk away with new tips or knowledge,” continued Mladenoff.
Consumers Hunger for Food, Wellness and Beauty Content
Consumers are both most interested in seeing and most likely to act on (purchase, research, spread the word or consider) influencer content about:
- Food and beverage (59%/52%)
- Health and wellness (43%/38%)
- Beauty and personal care (42%/36%)
In comparison to the 2020 influencer survey results, the new research shows that while food and beverage and health and wellness remain the most popular influencer content categories, beauty and personal care replaced personal technology for the number three spot.
I have 15 years of experience in the retail industry including expertise in marketing, operations, merchandising, buying, shopping and technology. I am a speaker, consultant and former senior managing director of The School of Retailing, University of Alberta. My education includes a Bachelor of Commerce Degree from The University of Alberta in Marketing, Certificate in Real Estate and a Diploma in Fashion Merchandising and Buying from LasSalle College, a Canadian private school founded in 1959 by fashion designer Jean-Paul Morin.