The opportunity
About this role
The following is the full job description for the **Fashion Advisor** position at Chanel, as listed on their official Workday careers site.
**Job Description:**
**About the role:** We are looking for a Fashion Advisor with a passion for client service and an expertise in fashion. The Fashion Advisor will play a crucial role of consistently providing a superior level of service to clients, while increasing client conversion and retention, to drive business revenue, and inspire brand loyalty. The Fashion Advisor will work alongside a diverse sales-team, and report to the Boutique's leadership.
**Responsibilities:**
- Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.
- Optimize the client experience through providing clients with prompt, professional, warm, and courteous service.
- Build genuine relationships with clients through thoughtful and consistent outreach.
- Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
- Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.
- Collaborate with the boutique team and support leadership to drive client conversion and retention.
- Represent the human excellence of the Boutique Experience, taking clients on a journey into the world of Chanel.
**Requirements:**
- Minimum 3 years of related experience in fashion or luxury retail.
- Minimum High School Diploma or equivalent.
- Ability to lift 15 lbs and perform front-of-house duties and in-store tasks.
- Flexible availability, including the ability to work late nights, weekends, and some holidays.
- Excellent communication and client service skills.
- Ability to thrive in a team environment and work collaboratively.
- Passion for the House of Chanel, its history, product offerings, and commitment to social and cultural initiatives.
- Foreign language skills preferred but not required.