Last updated August 31, 2026.
RetailBoss (“RetailBoss,” “we,” “us,” or “our”) is an independent editorial and market-intelligence publication covering the business of retail. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit retailboss.co, create an account, subscribe to communications, contact us, access research, or otherwise interact with our websites, content, and services.
1. Information we collect
Information you provide
- Account information: information such as your name, email address, login credentials, account preferences, newsletter choice, and saved or followed content.
- Communications: information you include when you contact RetailBoss, submit an inquiry, apply for an opportunity, respond to a survey, or communicate with our editorial, research, events, partnerships, or support teams.
- Newsletter information: your email address and subscription preferences when you choose to receive RetailBoss communications. Newsletter subscriptions may be completed or synchronized through Substack when you opt in.
- Research and event information: information submitted to access research, download materials, register interest, participate in an event, or contribute information to a RetailBoss research workflow.
- Public contributions: information you choose to include in comments or other public-facing submissions, where those features are available.
Information collected automatically
When you use our services, we and our service providers may automatically collect technical and usage information, including your IP address, browser and device type, operating system, referring and exit pages, approximate location derived from IP address, dates and times of access, pages viewed, links selected, research items viewed or downloaded, and security or diagnostic events. We may associate activity with your RetailBoss account when you are signed in.
Cookies and similar technologies
RetailBoss and its service providers use cookies and similar technologies to keep the site secure, maintain sessions and sign-ins, remember preferences, understand site performance, measure content and research engagement, and support site features. You can control cookies through your browser settings, but disabling necessary cookies may prevent parts of the site from working correctly.
2. How we use personal information
- Provide, operate, maintain, and secure RetailBoss services.
- Create and administer accounts, authenticate users, and provide saved-content or member features.
- Deliver articles, research, downloads, newsletters, event information, and other requested content.
- Respond to inquiries and communicate about editorial, research, partnership, advertising, event, account, and support matters.
- Understand readership, content performance, downloads, and service usage so we can improve RetailBoss.
- Detect, investigate, and prevent fraud, abuse, security incidents, and technical problems.
- Comply with legal obligations, enforce our terms, and protect the rights, safety, and property of RetailBoss, our readers, and others.
- Send marketing or newsletter communications where you have requested them or where otherwise permitted by law. You may unsubscribe at any time.
3. When we disclose information
We may disclose personal information in the following circumstances:
- Service providers: to hosting, content-delivery, security, email, newsletter, data-storage, analytics, and technical providers that process information for RetailBoss under appropriate restrictions.
- At your direction: when you choose to use an integration, submit information to a third-party form, subscribe through an embedded service, or otherwise direct us to disclose information.
- Legal and safety reasons: when we reasonably believe disclosure is required by law or is necessary to protect rights, prevent harm, investigate abuse, or respond to lawful requests.
- Business transactions: in connection with a financing, reorganization, merger, sale, or transfer of all or part of RetailBoss, subject to applicable confidentiality and legal requirements.
- With consent: for another purpose explained to you when we ask for your consent.
RetailBoss does not sell personal information for money. We do not disclose personal information to third parties for their own direct marketing unless you direct us to do so or give consent.
4. Third-party services and embedded content
RetailBoss pages may contain embedded content, forms, social-sharing tools, or links operated by third parties. Current examples may include Substack for newsletter subscriptions, LinkedIn and other social networks, Google Forms, and content-delivery or security services such as Cloudflare. When you interact with a third-party service, that provider may collect information under its own privacy policy and terms. RetailBoss does not control third-party privacy practices.
5. International processing
RetailBoss and its service providers may process or store information in Canada, the United States, and other countries. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access requests. We use reasonable contractual, organizational, and technical measures appropriate to the nature of the information and the processing involved.
6. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and security records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information, the context in which it was collected, and applicable requirements. We may retain de-identified or aggregated information that no longer identifies you.
7. Security
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.
8. Your choices and privacy rights
Depending on where you live and subject to applicable exceptions, you may have the right to request access to personal information we hold about you, ask us to correct or delete it, withdraw consent, object to or restrict certain processing, or request information about our handling practices. You may also:
- Use the unsubscribe link in a newsletter or marketing email.
- Update available account details through your RetailBoss account.
- Control cookies using your browser settings.
- Contact us to make a privacy request.
We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right. You may also contact the privacy regulator in your jurisdiction if you have an unresolved concern.
9. Children’s privacy
RetailBoss is intended for a general business and adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
10. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. We will post the updated version on this page and revise the “last updated” date. We may provide additional notice when a change is material.
11. Contact RetailBoss
For privacy questions or requests, contact:
RetailBoss
Email: jeanel@retailboss.co
Website: https://retailboss.co/