Head of Boutique

About the role: The Head of Boutique is the ultimate leader of the boutique business, responsible for defining and executing the commercial, client, people, and operational strategy to deliver sustainable growth and exceptional client experiences. As the leader of the boutique management team, the Head of Boutique drives business performance, fosters a high-performance culture, and ensures the successful execution of CHANEL's vision and ambitions. Through strategic leadership, entrepreneurial thinking, and strong cross-functional collaboration, he/she elevates the boutique's impact while positioning CHANEL as the benchmark for luxury retail excellence. The Head of Boutique leads through and develops the boutique leadership team, including the Deputy Head of Boutique and Boutique Operations Manager, to ensure outstanding execution, operational excellence, and client engagement across all aspects of the boutique.

What impact you can create at Chanel: Lead and Develop the Boutique Leadership and the Overall Team. Build and lead a high-performing management team to achieve business objectives. Drive talent development, succession planning, and leadership capability across the boutique. Foster a culture of accountability, collaboration, and continuous growth. Inspire teams through CHANEL’s vision, values, and client-centric culture. Drive Commercial Performance and Business Growth. Own and deliver the boutique’s commercial, client, and operational objectives. Translate business strategy into actionable plans that drive sustainable growth. Leverage business insights and market trends to identify opportunities and mitigate risks. Promote an entrepreneurial mindset and a culture of performance excellence. Shape a Client-Centric Business Strategy. Lead Merchandise and Business Planning. Drive Boutique Excellence and Transformation. Ensure Operational and Governance Excellence. Maintain accountability for compliance, risk management, and operational integrity. Ensure boutique operations support both service excellence and business performance. Partner with relevant stakeholders to deliver seamless execution of business priorities. Create an environment that enables teams to perform at their highest potential.

You Are Energised By: Owning and growing a luxury retail business with a strong commercial and client focus. Leading through leaders and developing high-performing management teams. Creating strategic business plans and transforming vision into measurable results. Building exceptional client experiences that drive loyalty and long-term growth. Identifying opportunities, challenging the status quo, and driving meaningful business transformation. Representing CHANEL as a leader, ambassador, and entrepreneur within the luxury retail industry.

Requirements:

• Strategic thinker with the ability to balance long-term vision and operational execution.
• Excellent stakeholder management and cross-functional collaboration capabilities.
• Deep understanding of luxury client expectations and premium retail environments.
• Ability to drive change, transformation, and organizational effectiveness in a fast-paced business environment.
• Willingness to work during retail trading hours, including weekends and public holidays.