An order management system coordinates the information and processes used to manage customer orders from receipt through fulfilment and after-sales handling.
How it works in retail
It can connect inventory availability, order routing, payment status and delivery updates. Retailers use it to decide how an order should be fulfilled across available locations.
A retail example
An OMS routes an online order to a store with available stock and updates the customer when it ships.
What to keep in mind
An OMS does not replace every warehouse, payment or inventory system. Accurate integrations and clear ownership of order status are essential.
Sources & further reading
Examples are illustrative. Terminology and measurement conventions can vary by business and market.