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Explore retail insights from RETAILBOSS, with data, research and analysis on brand performance, consumer trends, earnings and market intelligence.
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Retailers today face a growing challenge: keeping up with customers who often walk into stores more informed than the sales associates tasked with helping them. As shopping journeys increasingly span both online and physical locations, many retailers are struggling to…
New data reveals a growing gap in how generations view customer service. The world of customer service is rapidly changing, and the latest findings from GoDaddy’s Consumer Pulse survey reveal a trend that should be on every business owner’s radar.…
Retailers are missing what matters most to today’s shoppers. A new consumer study from SPAR Group, Inc. reveals major changes in shopping behavior, spotlighting the critical importance of product availability and heightened concerns about tariffs and technology in today’s brick-and-mortar…
The retail industry is riding a wave of artificial intelligence enthusiasm, but a new national survey reveals a sobering truth: while almost half of retailers now use AI on a weekly basis, the vast majority struggle to leverage it at…
Customers are fed up, and it’s costing businesses big. E-commerce customer satisfaction has become central to online business success. With 48% of U.S. online shoppers abandoning their carts due to extra costs and fees and global cart abandonment rates nearing…
American families are hitting the aisles earlier and shopping smarter than ever, as new survey data from ICSC shows value reigns supreme for the 2025 back-to-school season. Survey Snapshot: Americans Adjust for Deals, Price Hikes, and Uncertainty The International Council…
The emergence of Labubu as a worldwide cultural and commercial sensation represents one of the most remarkable brand transformations in recent memory. What began as a modest character in Nordic-inspired children’s books has evolved into a billion-dollar business empire, fundamentally…
Ulta Beauty and Sephora continue to lead the industry with distinct business strategies and market positions. As of the first quarter of 2025, both companies reported growth, but with diverging strengths: Ulta delivered steady U.S. sales gains driven by accessible…
Beanie Babies took years to build global momentum. Pokemon cards needed months of word-of-mouth marketing. Labubu dolls conquered the world in weeks. The difference reveals something fundamental about how cultural phenomena spread in the digital age. Traditional collectible cycles relied…
DTC brands are closing stores faster than they opened them. Allbirds plans to shutter up to 15 underperforming stores in 2024. That represents roughly one-third of their entire fleet. The financial damage? Between $7 million and $9 million in closure…
New research from Omnisend, a leading email and SMS marketing platform for ecommerce brands, ranked every US state based on factors relevant to ecommerce entrepreneurs and found that for an average ecommerce brand earning $1 million yearly and selling primarily out of state, the top three scores…