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After-sales service in retail is everything that happens after a customer pays: returns, repairs, warranty claims, setup help, follow-up emails, and support when something goes wrong. Done well, it keeps shoppers coming back, reduces complaints, and quietly grows your revenue…
Business-to-Business (B2B) and Business-to-Consumer (B2C) describe the types of customers a company sells to, and in retail, those audiences shape everything from pricing to marketing and service. In simple terms, B2B retailers sell products or services to other businesses, while…
An abandoned cart in e-commerce occurs when a shopper adds items to their online cart or starts the checkout process, but leaves the site before completing the purchase. In other words, the cart is created, but no order is placed,…
Phygital retail is reshaping how shoppers move between physical stores and online channels, combining sensory, in-person experiences with digital speed and convenience to create one connected journey. As customers demand flexibility, personalization, and consistency, this blended model is quickly becoming…
Chargebacks in retail are forced refunds initiated by a customer’s bank that pull money directly from your account, often costing retailers far more than the original sale amount. With global chargeback volumes projected to hit 261 million in 2025, rising…
Cannibalization in retail occurs when a new product, store, channel, or promotion diverts sales from your existing offerings, rather than generating truly new revenue. It is “growth” on paper that often leaves total profit flat or even lower once you…
FIFO in inventory management stands for First In, First Out, and means the oldest stock is sold or used first. For retailers, FIFO is both a stock-rotation rule on the shop floor and an accounting method that affects margins, taxes,…
Footfall in retail is the total number of people who enter a store or shopping location in a given time period. It is a core health metric because without steady, qualified traffic, even the best products and pricing will struggle…
Dead stock in retail is inventory that a store or brand can no longer realistically sell—typically because it has been sitting in stock for a long period, is outdated, damaged, or no longer in demand. It quietly locks up cash,…
Comps in retail (short for comparable store sales) measure the growth or decline in sales at existing stores, excluding the impact of new openings or closures. This makes comps one of the core metrics executives and investors use to judge…