Internship – CRM Campaign Project Management – CHANEL Europe – January 2027

This six-month internship within the Customer Engagement Ops team at Digital Europe in Paris places you at the heart of CRM campaign production across Europe for the Fragrance & Beauty, Watches & Fine Jewellery and Fashion divisions. You report to the CRM Management Campaign Director, and work daily with CRM Marketing teams, Activation Consultants and Production partners. The position starts in January 2027.

In this role, you will ensure CRM campaigns are delivered on time by coordinating the full production cycle from briefing to launch. You will strengthen deliverable quality by driving QA and validation phases across all divisions and facilitate seamless collaboration between CRM Marketing teams, Activation Consultants and Production partners through rigorous production tracking. You will also contribute to the continuous improvement of campaign execution processes and overall operational efficiency while providing accurate campaign tracking and performance monitoring to support team decision-making.

You will thrive in a fast-paced, international and cross-functional environment, collaborating closely with multidisciplinary teams on a daily basis. You will work within structured processes for planning, QA and validation, pursuing operational excellence and attention to detail in every deliverable as you discover the world of CRM in the luxury industry at a European level.

Requirements:

• Strong project coordination and organisational skills, with the ability to manage multiple deadlines simultaneously.
• Initial knowledge in digital marketing and CRM fundamentals.
• Rigour and an analytical mindset, with keen attention to detail and a quality-first approach.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and comfort with digital tools.
• Fluency in French and English, with excellent communication skills and a collaborative mindset.