Dollar General Says Goodbye to Self-Checkout in 12,000 Stores

Despite the rising popularity of self-checkout during the pandemic for its contactless convenience and labor efficiency, Dollar General identified that these systems often led to increased merchandise losses. These ranged from unintentional scanning errors to deliberate shoplifting, monitored via AI systems.

As a result, the company decided to revert to assisted checkouts, which is expected to enhance customer engagement and overall store experience.

Credit: Dollar General In a May 2024 earnings call, Vasos elaborated that the company began by removing self-checkout from 300 stores with the highest loss rates, expanding the initiative to another 3,000 locations in May alone.

This strategic rollback aims to have a noticeable positive impact on shrink reduction efforts by late 2024 and, more significantly, in 2025. Dollar General has maintained self-checkout options in a few high-volume, low-shrink locations…