Macy’s, Inc. has taken a transformative leap in retail logistics with the grand opening of its new automated customer fulfillment and store replenishment center in China Grove, North Carolina. Touted as the company’s largest and most advanced facility, this milestone underscores Macy’s strategic commitment to supply chain modernization and unmatched customer experience. This marks a significant step in modernizing the supply chain and elevating the customer experience across every channel—with faster deliveries, well-stocked stores, and seamless service.
The Tech-Powered Heart of Macy’s Bold New Chapter
Spanning an expansive 2.5 million square feet, the China Grove fulfillment center is designed with state-of-the-art automation and an advanced warehouse management system, making it Macy’s network leader in storage capacity, productivity, and throughput potential. It fulfills orders for all retail categories—apparel, beauty, home, toys—enabling faster, consolidated shipments and fewer packages, thanks to a single-location solution
As Tom Edwards, chief operating officer and chief financial…
officer of Macy’s, Inc., remarked, “With this investment, we’re building a faster, more efficient and agile network designed to meet our customers’ needs today and in the future”.
Smarter, Faster, and Ready to Scale The China Grove facility will first serve the Macy’s nameplate, with plans to expand to Bloomingdale’s and Bluemercury over the next two years.
Macy’s strategy aligns with retail’s omnichannel imperative: place inventory close to customers, process orders quickly, and replenish stores just in time—at scale.
Equipped with high-performance order picking robots, conveyor systems, and a next-generation WMS, Macy’s tested each automation pillar at two previous sites, doubling productivity, and expects even greater efficiency and accuracy with the new management system in China Grove. The goal?…
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