AUPEN Bags Are Charging Customers $80 fees for Making Returns

This hypervisibility, coupled with the brand’s vegan-friendly reputation and an accessible price point under $500, has contributed to its rapid rise in less than a year since its launch in November 2022.

Credit: FEARLESS RE-EDITION, Vegan Leather, $469 However, beneath the surface of this newfound fame lies a contentious issue that has left many customers frustrated: AUPEN’s return policy.

AUPEN deducts a hefty $80 from refunds for returns, a policy that not only deters customers from returning their purchases but also raises questions about the brand’s confidence in customer retention. “I fell victim to this scam as well, it’s ridiculous to charge $80 dollars for a refund.

I went ahead and asked a friend in the garment manufacturing space in China. Since Aupen ships directly from their factory, they simply chose a super cheap turn key manufacturing that has no QC. This is why their quality and build is so much worse than brands in the same price range…