AI Will Manage 90% of the Order Lifecycle for Nearly Half of Retailers, IDC Forecasts

1. Agentic Commerce Goes Mainstream IDC predicts the rise of agentic commerce, with an ecosystem of AI assistants, platforms, custom agents, and specialized tools expected to drive 15% of all e-commerce sales by 2027.

These smart agents will help shoppers discover, evaluate, and purchase products in real time—ushering in a new era of personalized, seamless online shopping. 2. Deepfake Detection and Fraud Prevention Fraud is evolving, and so is retail’s defense.

By 2028, 60% of large retailers will deploy AI-powered deepfake detection, blocking 70% of social engineering and phishing attempts and slashing overall retail fraud losses by 35%. As schemes become more sophisticated, robust digital security becomes a non-negotiable priority. 3.

Global Trade Management Surges Managing global trade and compliance is another area ripe for transformation. IDC projects that by 2027, 30% of medium and large retailers will accelerate customs compliance by 90%, boost risk management by 75%, and speed up sourcing decisions by 50% with AI-powered trade tools. 4…