Kohl’s expands ‘The Return Drop’ service to stores nationwide

Kohl’s has rolled out an exciting addition to its existing return services – The Return Drop @ Kohl’s. Announced on Thursday, The Return Drop is now

Kohl's expands The Return Drop service to stores nationwide
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Kohl’s expands ‘The Return Drop’ service to stores nationwide

Kohl’s has rolled out an exciting addition to its existing return services – The Return Drop @ Kohl’s. Announced on Thursday, The Return Drop is now available in more than 1,100 Kohl’s locations across the United States, marking yet another significant step in the retailer’s efforts to enhance customer convenience and operational efficiency.

The Return Drop @ Kohl’s is a collaborative initiative with industry-leading partners Narvar and Inmar Post-Purchase Solutions. It serves to simplify the return process for customers by offering them the flexibility to return items from popular brands such as Carhartt, Hanes, and Levi’s without needing a box or shipping label.

“Providing shoppers with convenient services is critical to Kohl’s ongoing commitment to the customer experience,” said Gregg Barta, Kohl’s executive vice president of supply chain and logistics. “Not only will The Return Drop @ Kohl’s remove friction for customers, but it will also provide operational benefits and efficiencies to participating retailers and brands.”

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