Oh Polly Is Charging Return Fees For ‘Repeat Refunders’

Starting on May 13, 2024, Oh Polly’s new rule introduces variable return charges. These charges go up if you send more stuff back. The aim is to prevent people from buying things, using them once, and then returning them.

Key Takeaways: Oh Polly has introduced a new returns policy to combat “repeat refunders” and excessive returns. The policy features tiered return fees based on a customer’s return rate, with higher fees for those who return a larger portion of their order.

The move aims to discourage “wardrobing” – buying clothes, wearing them once, and then returning them. Oh Polly’s updated policy is part of a growing trend among online fashion retailers to create a more sustainable and equitable shopping experience. Oh Polly’s Updated Returns Policy Oh Polly now charges different return fees.

This change targets those who return a lot. The goal is to make people think twice before returning items but still allow returns when needed. Tiered Return Fees Based on Return Rates Return fees depend on how much of your order you send back. For instance, sending back up to half your order costs a small £2.99 fee…