EcommerceRetail

Luxury Institute: Top 5 Retail Technology Trends In 2022 and Beyond

With so much conflicting information on customer technology innovation being fed to premium and luxury brand executives, it is no wonder many are confused.

Published: May 9, 2022 2:03 PM

By Jeanel Alvarado

EcommerceRetail

Add RETAILBOSS as Preferred Source

EcommerceRetail

Luxury Institute: Top 5 Retail Technology Trends In 2022 and Beyond

With so much conflicting information on customer technology innovation being fed to premium and luxury brand executives, it is no wonder many are confused. Understanding and prioritizing new consumer tech tools is an essential skill that all customer-centric organizations must master.

Luxury Institute shares five key recommendations for technologies, in order of priority, and how brands and e-trailers should approach each for maximum financial performance in 2022 and coming years. 1. Social Selling TechThe future of e-commerce is personal and human.

Imagine the power of a global social selling community powering the brand’s e-commerce. Social selling is the act of empowering every sales associate with their own “storefront”, or microsite, with complete brand oversight. Associates can creatively curate and personalize for each customer.

They can post favorite products, curate boards of products, list services, and integrate with social media such as TikTok and Instagram. Social selling tech integrates and optimizes emotionally intelligent digital retail with social media.

LVMH and L’Oréal have invested heavily in social selling leader Replika Software and are rolling out to all brands globally. Whatever social selling tool brands select they need to make this the top priority in customer tech beyond a basic e-commerce website…

Members-only article

Unlock the rest of this story

Join free to keep reading RetailBoss ecommerce coverage, industry analysis, and market intelligence.

Company

Account name Used publicly if you comment. We encourage your real first name.

Password

Send me RetailBoss newsletter emails through Substack. I can unsubscribe anytime. Confirm that I want to create a free RetailBoss account.

Free access. No credit card required. Your account is created after you verify your email.

RetailBoss is an independent global news publication and business insights platform built for executives, founders, operators, analysts, marketers, investors, and brand leaders. Our reporting covers the retail shifts across luxury, fashion, beauty, technology and marketing strategy.

Since: 2011
Audience: 50 Million+
Coverage: Global Markets

Our editorial stance

We prioritize news value, evidence, attribution, and practical relevance to retail decision-makers. Sponsored work is identified, and editorial coverage is kept distinct from commercial partnerships.

More from Ecommerce

NIQ Finds Fashion Takes 20% of Western Europe’s Online Spending for Gen Z, Resale and Value Led Platforms

Fashion e-commerce in Western Europe is a dynamic sector, accounting for 20% of online consumer spending and experiencing steady growth.

EcommerceInsights

RETAILBOSS Team2 weeks ago

Model in a white suit holding a yellow Mytheresa shopping bag

The Most-Searched Brands on Mytheresa So Far This Year

An analysis of estimated organic search demand for luxury labels on Mytheresa during the first half of 2026.

AnalysisEcommerce

RETAILBOSS Team2 months ago

Why Fashion Retailers Are Quietly Ripping Out Their E-commerce Platforms

Notice how some of your favorite stores suddenly feel different online? Checkouts got faster, the mobile app stopped freezing at the worst possible moment, or the size you wanted finally showed as in stock instead of disappearing the second you…

Ecommerce

RETAILBOSS Team2 months ago

Visa Says We Have Entered the B2AI Era Where Your AI Agent Is Now the Customer

In a new Visa Business to AI (B2AI) Report, developed with Morning Consult, Visa defines the next era of commerce as a world where AI agents don’t just assist shopping, they evaluate options, negotiate, and complete transactions on behalf of…

EcommerceNews

RETAILBOSS Team5 months ago

View all Ecommerce

Recommended Articles

Meta is Putting Affiliate Shopping Links inside Instagram and Facebook Reels

Meta has announced that both Instagram and Facebook will allow creators to tag affiliate links directly in their content, eliminating the need for third party tools and/or more easily sharing links from tools like LTK and ShopMy, which have long…

EcommerceMarketing

RETAILBOSS Team5 months ago

Selena Quintanilla’s Family Takes Shein to Court Over Unauthorized Merchandise

EcommerceLaw

RETAILBOSS Team5 months ago

J.Crew x Lee Launch Their First Ever Collab With Japanese Selvedge Denim

J.Crew and iconic denim brand Lee have joined forces for the first time on a limited edition capsule that reimagines Lee’s most historic silhouettes through J.Crew’s East Coast prep lens. The Lee x J.Crew collection spans womenswear, menswear, and kids,…

DTCEcommerce

RETAILBOSS Team5 months ago

Bambuser Targets AI Commerce Boom with GEO Discovery Launch

Sweden based video commerce leader Bambuser has launched GEO Discovery, a new product that converts video into structured, AI ready data so brands can be discovered more easily across AI answer engines like Claude, ChatGPT, Perplexity, Google AI Overviews, and Gemini.…

EcommerceNews

RETAILBOSS Team5 months ago

Alta Raises $11 million to Turn Your Closet into an AI Stylist

Alta, an AI styling startup founded by 28 year old engineer Jenny Wang, has raised $11 million in seed funding led by Menlo Ventures to build what it calls a true personal styling agent for the digital age. The round…

EcommerceNews

RETAILBOSS Team5 months ago

Klarna and H&M Bring Flexible Payments to Romania and Hungary as Klarna Surpasses 500,000 Active Users in Romania

Klarna (NYSE: KLAR), the global digital bank and flexible payments provider, and H&M, one of the world’s largest fashion retailers, have announced the expansion of their longstanding global partnership into Romania and Hungary, making Klarna available as a payment method…

EcommerceNews

RETAILBOSS Team5 months ago

Amazon Loses Bid to Block Two UK Antitrust Lawsuits Worth Up to £4 Billion

EcommerceLaw

RETAILBOSS Team5 months ago

Amazon Hit with Class Action Lawsuit Over Alleged Hidden Return Fees Deducted from Customer Refunds

Amazon is facing a proposed class action lawsuit filed on February 2, 2026, accusing the e commerce giant of deceiving consumers by quietly deducting so called “return fees” from customer refunds, despite widely advertising free returns on the vast majority…

EcommerceFinance

RETAILBOSS Team5 months ago

View all Ecommerce

World’s Most Visited Fast Fashion Websites (Jan 2026)

Top 10 Luxury Fashion Resale Websites

Most Influential Luxury Maisons

Top 10 Most Mentioned Fragrance Brands by Influencers in 2025

Top 10 Most Mentioned Haircare Brands by Influencers in 2025

Luxury Institute: Top 5 Retail Technology Trends In 2022 and Beyond

With so much conflicting information on customer technology innovation being fed to premium and luxury brand executives, it is no wonder many are confused.

Unlock the rest of this story

More from Ecommerce

NIQ Finds Fashion Takes 20% of Western Europe’s Online Spending for Gen Z, Resale and Value Led Platforms

The Most-Searched Brands on Mytheresa So Far This Year

Why Fashion Retailers Are Quietly Ripping Out Their E-commerce Platforms

Visa Says We Have Entered the B2AI Era Where Your AI Agent Is Now the Customer

Recommended Articles

Meta is Putting Affiliate Shopping Links inside Instagram and Facebook Reels

Selena Quintanilla’s Family Takes Shein to Court Over Unauthorized Merchandise

J.Crew x Lee Launch Their First Ever Collab With Japanese Selvedge Denim

Bambuser Targets AI Commerce Boom with GEO Discovery Launch

Alta Raises $11 million to Turn Your Closet into an AI Stylist

Klarna and H&M Bring Flexible Payments to Romania and Hungary as Klarna Surpasses 500,000 Active Users in Romania

Amazon Loses Bid to Block Two UK Antitrust Lawsuits Worth Up to £4 Billion

Amazon Hit with Class Action Lawsuit Over Alleged Hidden Return Fees Deducted from Customer Refunds

Unlock the rest of this story

More from Ecommerce

Recommended Articles

Sign up for RetailBoss Daily Newsletter