The RealReal and Motorola Solutions Turn Days of Manual Reviews into Seconds with AI Video Security

into a streamlined digital workflow that matches visual evidence with product data.

Visual intelligence now supports intake for thousands of items per day, reducing touchpoints and error risk as goods move from consignor drop-off and shipping through authentication and final sale.​ From Days Of Review To Seconds Of Search Explaining the impact, Robert Cormie, Vice President Asset Protection and Facilities at The RealReal, said, “Historically, it could take days of manual review to find one misplaced item”.

With the new system, staff can filter video footage in seconds using intelligent search, based on a simple physical description of a product such as size, color, or type.​ Those gains have translated into a roughly 60% reduction in asset-protection-related operating expenses, freeing teams to focus on higher-value work rather than scrubbing hours of footage.

At the same time, the more precise digital trail strengthens the chain of custody as items travel between San Francisco, Chicago, and other touchpoints in The RealReal network.​ AI Shifts Security From Passive To Proactive Beyond item-level search, The RealReal uses Motorola Solutions AI tools to detect unusual motion or…